Return & Refund Policy
At Breathe Lyfe, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. To ensure your peace of mind, we have developed a comprehensive return and refund policy that outlines the procedures and guidelines for returning or seeking a refund on our products. Please take a moment to familiarize yourself with the following terms:
1. Eligibility for Returns and Refunds:
We accept returns and refund requests for products purchased directly from our website within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.
2. Return Process:
If you wish to return a product, kindly contact our customer support team via email or phone. They will guide you through the process and provide you with a return authorization number. Please ensure that the item is securely packaged to prevent any damage during transit.
3. Refund Process:
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
4. Non Returnable Items:
For hygiene reasons, we cannot accept returns or provide refunds on used personal care products unless they are defective or damaged upon arrival. Additionally, any items purchased from third party retailers or websites other than our official Breathe Lyfe brand website are not eligible for returns or refunds.
5. Shipping Costs:
While we cover the shipping costs for returning defective or damaged items, customers are responsible for the shipping fees associated with returning non defective products or items they no longer wish to keep.
6. Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process mentioned above and place a new order for the desired item separately.
7. Damaged or Defective Items:
In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will gladly assist you in resolving the issue by providing a replacement or issuing a refund.
8. Changes to the Policy:
We reserve the right to modify or update our return and refund policy at any time. Any changes will be communicated on our website, and the revised policy will apply to all purchases made after the modification date.
By making a purchase on Breathe Lyfe, you acknowledge and agree to abide by the terms and conditions outlined in this return and refund policy. We value your trust and are committed to ensuring your satisfaction with our products. Should you have any further questions or concerns, please do not hesitate to reach out to our dedicated customer support team.
